SimpliSafe Reviews

I was blown away was amazing I was calling to cancel my service because I lost my job he was so sympathetic and so nice he’s like let’s see what we can do he comes back and says I can have 90 days of protection at no charge i’ve been with them for a while and I’ve never had a problem super nice I was starting to feel nervous about the police taking care of me I will sleep safe tonight with my simple safe thank you guys I am moving soon and I’m buying additional equipment this is the best and I’ve had other😉 wink wink.

Avoid Simplisafe—I’d give zero stars if I could.

Last week I called SimpliSafe based on SimpliSafe emails to me saying that my base station at two homes where I have simplisafe installed were not active.

I called someone last Thursday (Sep 8), they saw my account which includes 7 total cameras that I bought and had installed at two homes in June 2022. Before the call, I could see all seven cameras and could sign in thru my app. After my call last week, I have zero visibility into any of the cameras yet the cameras still “see” as I get notices whenever any motion is detected.

I called simplisafe today and was on the phone for over 1.5 hours waiting for some resolution with two different customer service people. They said they only way I can get back the point where I was before someone at simplisafe “helped me” last week, is to climb on a ladder and physically reactivate cameras. I am not physically able to do that— I had to hire someone to install the cameras when I bought them. After the person I hired had installed them, all the cameras worked and were visible on my phone app. Also, the people on the phone at simplisafe today said they can “see” the cameras and the video from them but for whatever reason, simplisafe can not undo whatever someone at simplisafe did last week and the only solution is for me to climb on a ladder and reset up each of the 7 cameras.

I spent over $1200 on the cameras, about $1000 to have a third party install them in June 2022 at which point they all worked. Now I have nothing. I am besides myself at this point as I have had simplisafe for many years and the reps today can see the issue from last week but can’t fix it. I can’t get on a ladder, I can’t hire another person to come out here to get on a ladder, I can’t get a refund on the cameras—I’m just screwed.

Not sure what is going on with simplisafe but the service I experienced in the past is no longer there. I have 7 cameras that have been made unusable because of something a simplisafe representative did to my account over the phone. They don’t seem able to fix it, I can’t re-install the cameras due to physical limitations, can’t get a third party to come as can’t afford another charge to reinstall (not to mention the time to wait for someone to come). So now, I have nothing but a bunch of paperweights hanging around my house made inoperable remotely by SimpliSafe.

I would recommend taking your business elsewhere as I am going to have to figure out how to do that also. Utterly terrible service.

I moved in November of 2021. It's not September of 2022. Simplisafe still charges me a recurring monthly fee for my security system at a house I no longer own. They conveniently refuse to stop the charges because they claim I've forgotten my "safe word." We have not forgotten it. My credit card company has disputed the charges with them multiple times. After the third attempt, we finally had to cancel the entire credit card to stop these charges which was a huge inconvenience. I would NEVER use simplisafe again.

I bought this system for my daughter as she was exiting a domestic violence relationship. It was simple for her to install. It was tested today when I got a call from SimpliSafe. They said her front door had been breached. They hung up and I called the police. I was informed that they were already contacted by the SimpliSafe Security company and were on their way! I would highly recommend this.
Also my daughter has an autistic son. When he tried to exit the home, the system sounded and alerted her. Great tool!

SimpliSafe neglected to inform me their cameras only work on a 2.4 GHz Wi-Fi and not on 5 GHz Wi-Fi when I placed my order. I was informed of this nuance AFTER I received my order. Made arrangements with SImpliSafe to send the order back. After 3 weeks and not receiving a refund, I called Customer Service. It seems the refund was on Hold and the Hold was lifted only after my phone call. My phone call was needed to lift the HOLD. Again, I was not informed. I have to wait another 6-7 days for my refund.

Switched to ADT and very happy with ADT.

Sadly I have had simplisafe for a number of years, including their monthly monitoring service.
With a completely upgraded system, which sort of works, I have spent many hours on the phone with their tech support, trying to solve the numerous issues with this new version, ALL TO NO AVAIL.
The simplistic cameras are atrocious and the app has no concept of what is open or closed.
I am looking for my new system, then I will put this where it belongs, in the trash.

Worst customer service I've encountered in years. Ordered additional sensors and outdoor camera, used a discount code for the order. The SimpliSafe web site accepted the code and said the discount would be applied. There was no discount on the order. Customer service said, "Oh, that's only for new systems...". If the web site accepts the code, you should get the discount. Could not get any higher than first level customer service rep, no manager available. Honestly, SimpliSafe doesn't care about their customers. Beware.

The system has to be one of the worst I've ever had in my home. I Purchased it thinking I would be able to save money, That is definitely not the case they charge very close to what I was paying with My last Carrier. The camera somehow disconnected itself from the app the Window and door sensors do not always make sounds when they are opened. And in order for me to have full access to my application application I have to pay extra money which was never disclosed to me originally when I bought this system. I have 2 indoor cameras that are At least 8 years old and they work better than these newer cameras and they're free And I have full control of my app. I should have never spent close to the $400 for this system it's horrible.

The customer service is disappointing. Unless your home is new construction, the window and door readers won’t work and they won’t offer any guarantee or fix for it.

Not only does their product not work but they won’t accept a return of their faulty products.

I don't know who the "actor" is in your ads, but he's been in a rubbish travento and and some other c**p, actually made me go to verisure who's also terrible at advertising
Good luck